No doubt the criticisms of the DC Metro service are true and the flaws should be addressed. But I have encountered nothing but good cheer from the employees when I needed help and I see them monitoring the vending machine area to help people who appear dazed. They’ve given me directions and there have been maps available.
The time is long overdue for sanity to come back to both parties and for a spirit of deep collaboration to take precedence over ideology. Staunch ideologues have never helped the person on the street. Instead, they have caused immeasurable harm and suffering throughout human history.